Procurement Help Desk Associate

More About the Role

• Support to internal and external stakeholders related to procurement processes (purchasing request, purchasing order, tender, supplier registration, good receipt processes) 
• Maintain proactive communication with internal customers, suppliers, and third parties to ensure continuity of service
• Collaborate with different stakeholders to provide access to information or systems when issues arise
• Handle help desk tickets and emails, resolving issues in line with established processes and service level agreements (SLAs)
• Organize training sessions for suppliers, internal users and contribute to the development, updating, and distribution of help desk documentation
• Review tools, and reports to identify recurring trends and propose solutions through people, processes, or systems
• Contribute to process and system improvements aimed at reducing tickets volume and enhancing overall efficiency
• Support incident reporting, evaluation, and resolution processes and Report on SLAs and KPIs related to help desk services

All About You

• Bachelor’s degree in related fields
• Minimum 2 years’ experience in procurement or operation management
• Having effective verbal and written communication skills in English
• Proficiency in MS Office applications and ERP (SAP) applications
• Having well‑developed analytical, planning, and decision‑making abilities
• Ability to solve complex problems
• Ability to communicate clearly and build positive interpersonal relationships

What Awaits You Here?

At Şişecam, our global transformation and expansion create a vibrant business environment. With a strong focus on digitalization, you'll engage in dynamic digital and analytical projects, developing valuable technology skills and gaining insights into innovative business models and processes.

We understand that a fulfilling career is more than just exciting work opportunities. That’s why we offer a competitive salary and inclusive benefits that promote work-life balance, wellbeing initiatives, and social activities. Our mentoring, leadership development, and training programs provide robust support for your personal and professional growth. In our diverse working environment, individuals from various nationalities, backgrounds, and functions come together. We offer local and international career development opportunities, allowing you to enrich your professional experience, stretch your abilities, and maximize your potential throughout your career journey.

Equal Opportunities Today, Better Tomorrows

We are committed to providing a fair and safe work environment where human rights are respected, and every employee feels valued and empowered to contribute. We ensure equal opportunities at all levels, regardless of race, nationality, gender, sexual orientation, social or personal status, health, marital status, religion, personal belief, disability, age, or other characteristics, in line with international and local legislation.

Meet us on Social Media

Şişecam Kariyerim: https://www.sisecamkariyerim.com/en

Instagram: https://www.instagram.com/sisecamcareer/

LinkedIn: https://www.linkedin.com/company/sisecam/life/70f9b130-35cd-485a-b1f6-94f804be39cc/

Join us and let's create a brighter future together!