IT Solution Specialist

We are looking for an IT Solution Specialist (B2B CRM) to take part in Şişecam Headquarters – Digital Customer and Employee Solutions Directorate in Tuzla / Istanbul. The ideal candidate would have the following qualifications:

• Bachelor’s degree in engineering or administrative sciences
• Minimum 3 years of experience in CRM solutions mainly for B2B sector
• Good knowledge and hands-on experience with CRM solutions preferably Salesforce
• Experience with common CRM architecture and modules preferably Salesforce
• Basic functional knowledge of sub-functions in Sales and Commerce modules such as Lead Management, Opportunity & Pipeline Management and Account Management
• Business analysis skills
• Experience with project management tools (JIRA preferred)
• Active participation in at least one full cycle CRM implementation project that has ERP integration (SAP S/4 preferred)
• Vendor management experience
• Knowledge of common software engineering practices (Continuous integration, continuous delivery etc. ) and architecture modelling practices
• No development skills required
• Good command of English
• Strong communication skills and a good team player
• Desire for continuous learning, research and development
• Customer-oriented
• No restrictions to travel in and abroad

Job Description

• Acts as a business analyst that consists of evaluating business needs, categorizing and grouping them and positioning them in related IT product module by considering time, budget and technical constraints
• Works as a project member in CRM transformation journey who will update Project Manager regularly and/or occasionally in case risk factors raised
• Lead and facilitate solution design workshops and business requirement gathering meetings with multi-function and multi-disciplinary participants. Participates as a key member in business process modelling initiatives
• Increase technical and functional knowledge about the related functions positioned in CRM modules (Sales & Commerce)
• Tracks life cycle of other products in the same domain and in case retirement is required plans necessary activities for ending product usage
• Maintain and write all necessary technical documentation for related CRM modules (Sales & Commerce)
• Coordinate with technical architects and other solution specialists for delivering IT simplicity
• Always thinks customer-oriented to deliver a working solution with satisfactory results
• Implementation, roll out and production support for relevant IT application solutions. Hands on configuration and technical design, integration and problem analysis
• Provide technical architecture expertise to ensure proper solution design
• Analyze, design and develop a road map and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
• Manage and enhance relationships with solution providers and other external partners
• Advise business/ IT leaders as to emerging trends in the industry and suggest new ways of doing things that would facilitate greater leverage of technology